I forgot my digital door lock password. What should I do?

If you forget your digital door lock password, you can follow these steps to recover access or set a new password:

1. Use a Manual Key

• Most digital door locks come with a manual key that can be used to unlock the door in case the password is forgotten or the digital system malfunctions. Check that you have a manual key and try to open the door. If you don’t have one, contact the service department or the manufacturer for assistance.

• If you have the door lock’s user manual, check how to recover the password or reset it. The manual will usually include information on resetting the lock or emergency access methods.

• Most digital door locks have a button that allows you to reset the factory settings, which you can use if you forget your password. Resetting will erase all passwords and reset them to the default settings. Follow the steps in the manufacturer’s manual to
• perform the reset (steps vary by model).
• Here are the general steps to reset a digital door lock:
• Open the door lock’s battery cover.
• Press and hold the reset button, usually hidden under the battery cover, until you hear a light or a sound indicating that the reset is complete.
• Set a new password after resetting.

• If your digital door lock can connect to a mobile app, Try checking the app to see if there is a way to reset or recover your password via the app. Some apps can help you change your password without resetting the entire system.

• If the above methods do not solve the problem, contact the manufacturer's customer service for help in recovering or resetting your password. They may be able to provide model-specific advice or send a technician to help you.

• If you cannot access the lock in any other way, you can call for professional service from a digital lock expert to help you open the door and reset the settings safely.

• To prevent future password forgetting, write down your password or keep it in a safe place, such as using a password manager application or using a password that you can remember easily but is difficult for others to guess.